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A raft of new technologies that impact CRM are about to be announced, but even without the latest announcements due now through October, there's a realization that we're coming full circle. Oracle is making hardware sexy again, using it to drive new business models and to push its CX version of CRM;...
Software piracy involves much more than businesses and consumers using illegal copies of computer programs. What lurks within the pirated copies is often rogue code -- malware -- that can be just as deadly to computers and users' finances. Software companies are reporting that piracy has increased 2...
Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process -- and the impact of bo...
I've been covering video conferencing since before we called it video conferencing. It has been an exciting and somewhat painful technology to watch because it seemed like everyone in the segment fundamentally didn't understand that if you don't have interoperability and didn't focus on ease of use...
Two separate teams of academic researchers have published papers describing flaws in Intel's Software Guard Extensions. SGX enhances application security by letting developers partition sensitive information into enclaves with hardware-assisted enhanced security protection. The aim is to protect app...
Apple plans to announce a new processor for its Mac computer line at its virtual World Wide Developers Conference later this month, according to a report. The company will begin using an ARM chip based on Apple's A14 processor, which will be featured in the next iPhone. The computers will continue t...
In what could be a trial run for more of the same, Red Hat held a first-ever virtual technical summit to spread the word about its latest cloud tech offerings. CEO Paul Cormier welcomed online viewers to the conference, which attracted more than 80,000 virtual attendees. The company made several key...
Salesforce has announced a new version of Work.com designed to help businesses and communities function safely during the COVID-19 pandemic. "Work.com is a completely new initiative using an existing domain name that we previously owned," said Salesforce spokesperson Joel Steinfeld. "Our focus is on...
Consumers and companies worldwide have ramped up online ordering for software products and digital goods as they struggle to improve productivity and security while working remotely and spending more time at home. The sharp spike in online commerce aligns with the timing of the current global pandem...
Adobe just announced what it calls the first digital economy index. It seems like it's modeled after other indices usually kept by the federal government to measure economic output and consumption. The Adobe index captures only consumer consumption behavior though. Some of its insights include new s...
IBM's latest effort to solve global problems has evolved from a focus on catastrophic events, which increasingly are caused by climate change, to climate change itself. It is a huge jump to go from dealing with the symptoms of a problem, which generally is relatively easy, to dealing with the cause...
Microsoft has announced the general availability of its Azure Sphere secure IoT service. It first introduced Azure Sphere in 2018, opting to use its own version of a Linux operating system instead of Windows 10 to drive its new Azure Sphere OS to securely connect Internet of Things devices. Azure Sp...
With large companies increasingly embracing open source, what does it mean to be a part of the free and open source software, or FOSS, "community"? Why have consumers been so slow to adopt open-source software? Our roundtable of industry insiders tackled those questions during their lengthy virtual ...
Perhaps technology operates at its most profound level when we don't notice it -- when it simply becomes woven into the fabric of our daily lives. We asked ECT News Network's roundtable of industry insiders to pause and reflect on their own personal tech preferences, to speculate on what popular gad...
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